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20 of the Most Painful Lessons IT Pros Had to Learn the Hard Way

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CIO as Frankenstein: Creating a Monster Infrastructure with Web-Scale IT

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This Weekly Meeting Took Up 300,000 Hours a Year

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Using Rapid Communications and SLAs to Meet Customer Service Goals

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The Unexpected Project

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*I agree that Computer Aid, Inc. (CAI) and its educational affiliates may contact me by regular mail, SMS, telephone or any other electronic means for educational, marketing, and opinion research purposes. In order to contact me with information which is of special interest to me, I agree that my overall interaction with CAI may be combined, analyzed and used. I understand that I may withdraw my consent at any time via the links provided in any such communications.
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Blog Authors

image Gary Cokins
Gary Cokins (Cornell University BS IE/OR, 1971; Northwestern University Kellogg MBA 1974) is an internationally recognized expert, speaker, and author in advanced cost management and enterprise performance and risk management systems.
image Matthew Kabik
Matthew Kabik is the former Editor of Computer Aid's AITS. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, social media consultant, and trainer before moving into editorial.
image John Friscia
John is the Editor of Computer Aid's AITS. He began working for Computer Aid, Inc. in early 2013 and continues to provide graphic design to CAI's AITS. He graduated from Shippensburg University with a B.A. in English.
image Larry Dragich
has 23 years of IT experience, and has been in an IT leadership role at the Auto Club Group for the past ten years. He has worked in the Application Performance Management (APM) space since 2006
image Brian Lucas
Brian has been with Computer Aid, Inc. (CAI) since its inception over 25 years ago as a consultant, lecturer, project manager, business manager and software architect. Brian is currently devoting as much time as possible to the innovation of business agility and human capital management.