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10个最容易犯的实施错误

| May 14, 2014 | 0 Comments

ITIL假设

让您的公司改用ITIL并非易事。许多公司期望使用,但问题是常常会遇到组织问题。Karen Guglielmo给我们列出了10个ITIL有时会出问题的原因。许多公司仓促投入使用此程序,却常被组织紊乱问题困扰。我们不能太苛求完美,因为有时会出现变化,但组织混乱问题可以避免。

问题和解决方法

1. 无愿景:您需要制定计划和重点,否则您永远没有买家或支持。

2. 自上而下的承诺没有必要: 您需要一名执行发起人,帮您将ITIL销售给执行委员会,为您赢得更多时间、金钱和资源。

3. 我们不需要商业案例:您的利益相关者需要了解商业利益,包括成本及范围确认。

4. 我们不需要初始基准:至少看一看参考基准方法的范例,确定具体目标。

5. ITIL不是一个战略性项目,所以我们可以使用现有资源: 并非如此。您需要一个“梦想团队”,而不是一群恰好有点空闲时间的人。制定计划并确定您的正规资源。查看其它五个问题及解决方案,请登录TechTarget.com查看原文: http://searchcio.techtarget.com/news/1304412/10-ITIL-implementation-mistakes-and-fixes?vgnextfmt=aiog&cc=915bfa93f67c9210VgnVCM1000000d01c80aRCRD


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Annaliese Olcott is a staff writer for CAI's AITS. She is an intern at Computer Aid Inc., majoring in business at Shippensburg University.
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