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Category: Organizational Knowledge
The Evolution of Knowledge Management
The internet has opened up a wealth of knowledge opportunities in the workplace. In an article for Forbes, contributor Ed Zitron states that, although improvements over the past decade have given us access to vast amounts of knowledge, organizations are still having a great deal of trouble managing that knowledge. Companies are juggling information overload [...]
Five Key Considerations for Efficient Knowledge Management
The management of knowledge is the single most valuable effort your organization can undertake. It’s as simple as that. If you fail at managing organizational knowledge, innovation and even day-to-day operation grinds to a halt as soon as an expert leaves the company. With that in mind, Suchitra Mishra provides five considerations to help make [...]
Everything is Improvement
The best time to start talking about continual service improvement (CSI) is at the beginning. Improvement projects and ITIL projects approach far too late in the game to make the most effective use of CSI. It may sound like putting the cart before the horse, but Rob England argues for The ITSM Review that the [...]
Critical Application Support Knowledge Becoming Extinct
If IT professionals do not do something quickly, practical application support knowledge will become a statistic of the Darwin Principle – EXTINCT! The baby boomers are retiring at an ever increasing rate, critical IT application knowledge is moving off-shore at an ever increasing rate, and the work force is more mobile now than it has [...]
Designing a Less Dysfunctional Knowledge Management System
Knowledge management sounds like an abstract concept, and yet for the sake of our profitability, we do everything we can to transform it into a tangible commodity. Some definitions of knowledge management systems (KMS) treat systems as something that exists independently of people as a sort of knowledge reservoir. Oscar Berg of the DZone believes [...]
The Real Work of Knowledge Management
Trying to imagine the amount of information available to us today thanks to technology is like trying to imagine how many stars are in the sky. Knowing which information is both accurate and most helpful to us is an ongoing challenge, and knowledge management (KM) is how we take up that challenge. Margaret Wheatley reflects [...]
Service Desks and Spontaneous User Combustion
If we listen to all the gossip and naysayers, it sounds like Death is coming for IT at least once a week. The latest nail in the supposed coffin of IT is the emergence of spontaneously created community help desks amongst users. The fear is that users will support themselves and render the IT department [...]
The Elements of Business Continuity Planning
At the end of the cult hit movie Galaxy Quest, Tim Allen’s character activates the Omega-13 Device to travel back in time thirteen seconds to undo one critical mistake that would have cost the lives of himself and all of his allies. In IT, there is no such device, not even one that could grant [...]
Knowledge Management 101
Who knew there was so much to know about knowledge? Michael E. D. Koenig has compiled a treasure trove of information about knowledge management (KM) in one article, attacking the subject from every angle and addressing the ins and outs. With charts, graphs, and references galore, it offers one of the most comprehensive looks at [...]
‘Availability’ is No Longer Just an IT Metric
In some households, if you only have to hit the TV three times to make it turn on, that means it still works. Service availability used to work the same way, where if a server was pingable, it worked. Those were simpler days when availability dealt with specific areas of infrastructure and machine failure was [...]
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