You can’t manage what you don’t measure, and Risk is perhaps the most applicable example of something that must consistently be monitored, measured, and double checked. Jason Whitehead uses a quote from President Reagan to explain it best “Trust, but verify”, and that’s precisely his suggestion with project monitoring. Through effective audits, project managers and executive level management can rapidly identify key data and address problems before they become much larger issues:
If you want to know how well your people are using your technology or following your business processes, you need to “trust, but verify”. Audits are great ways to do this.
Audits are an effective tool used in many areas of your organization
Most organizations already audit some part of their organization. Accounting and finance gets audited. Quality gets audited (ISO900X anyone?). Even calls to your call center “may be recorded for quality and training purposes”.
Audits help communicate the priorities of the organization and increase ROI through a more intelligent and rapid optimization process. Whitehead explains how tying audits to real-life consequences (commissions, for instance), can promote more effective project risk management and the positive outcome of IT initiatives.
While implementing an audit program may be difficult to start (especially if you have teams who have done project management a particular way for a long time), it’s rewards are well worth the extra startup effort. It’s through this more rigid and objective project monitoring that long-term frustrations begin to get resolved ““ and future issues are proactively mitigated.